UX storytelling

Storytelling for User ExperienceI am getting serious about a book that I have had on my desk since April. (Maybe if it was on my iPad I would have read it by now!) A great book from Rosenfeld Media-Storytelling for User Experience. By Whitney Quesenbery & Kevin Brooks. Rosenfeld Media, April 2010. ISBNs: paperback (1-933820-47-0); digital editions (1-933820-03-9) I love some of the framework for this book that is on the publisher website:

“We all tell stories. It’s one of the most natural ways to share information, as old as the human   race. This book is not about a new technique, but how to use something we already know in a new way. Stories help us gather and communicate user research, put a human face on analytic data, communicate design ideas, encourage collaboration and innovation, and create a sense of shared history and purpose. This book looks across the full spectrum of user experience design to discover when and how to use stories to improve our products. Whether you are a researcher, designer, analyst or manager, you will find ideas and techniques you can put to use in your practice.

If you…

  • Need to share research and design insights in a compelling and effective way
  • Struggle to communicate the meaning of a large body of data in a way that everyone just “gets”
  • Want to explore a new, innovative idea, and imagine its future


… this book can help you, by showing you how and when to choose, create and use stories.”

Several years ago I took a class at a local acting school that was entitled something like, “Telling Stories, and Sharing Wisdom.” I really learned alot from that storytelling angle, and most importantly that within 3-5 minutes you can tell a story that is compelling, memorable, and wise. I can go out and do ethnography, and maybe even create personas sometimes; but, even better, if I can create a story that captures the user experience within our digital landscape, or a physical experience, that is the thing that will inspire design change, and allow our library to “get” what it means to our users to use our library. Ok, more reading, and I will let you know how it turns out!



About effervescentlibrarian

UX Librarian at Rice University, Houston, Texas.
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